Note: When you received your cash drawer, the key should have been taped to a piece of cardboard on the front of it. If you’re still unable to automatically open your cash drawer from the Square app, you can use the cash drawer key to open it manually. For Square Register and Square Terminal, press and hold the power button and select Reboot. If you are using a Square Stand, carefully remove your iPad from the Square Stand and fully power down and restart the device before reconnecting it to the Square Stand. Try updating and restarting the Square app. If it looks properly connected, try unplugging and reconnecting both sides of the cable.Ĭheck that your USB hub is properly connected to both Square Stand and a wall outlet using the power adaptor and power cable. If you’re using a USB cash drawer to connect to Square Stand, try the following tips:Įnsure that your USB cable is properly connected to both your printer and the Square Stand USB hub. Restart both the Square app and the device running the Square app. If that doesn’t work, try switching which device each side of the interface cable is connected to. If it looks properly connected, try unplugging and reconnecting both sides of the cable. If you already have an active printer station, ensure that you have enabled Receipts under the "Use this Printer For" setting - this will ensure your cash drawer will open automatically.Įnsure that your interface cable is properly connected to both your printer and cash drawer. You can enable a printer station by navigating to ≡ More > Settings > Hardware > Printers > Create Printer Station. Make sure you have created and enabled a printer station for your receipt printer. If you’re using a printer-driven cash drawer to connect to a supported receipt printer, try the following tips: Learn more about our supported cash drawers and hardware compatibility. When you connect a cash drawer, it will automatically open when you accept a cash payment and you can take full advantage of Square’s cash drawer management features. Whether you're using a USB or Printer-Driven cash drawer, try the following troubleshooting tips below to get your cash drawer back up and running.īefore you get started, please note you can connect a cash drawer directly to your Square hardware or through your receipt printer. Printer-Driven Cash Drawers USB Cash Drawers Cash Drawer Support
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